This Section Clarifies the URBSIDE CONNECT AND PLANNING LTD Divisions That May Use Your Personal Information

Data and information are at the heart of what URBSIDE CONNECT AND PLANNING LTD does, and we take matters of data privacy seriously. We respect our relationships with customers, clients, visitors, sponsors, exhibitors, contributors, suppliers, and colleagues, and the trust they place in us to hold their personal information.

URBSIDE CONNECT AND PLANNING LTD Data Controllers

This Privacy Policy explains how the members of URBSIDE CONNECT AND PLANNING LTD (“we,” “us,” or “our”) collect, use, and protect personal information across our brands.

URBSIDE CONNECT AND PLANNING LTD is structured into operating divisions. Within these divisions, there are sector-focused businesses, products, event, and service brands. Usually, when we interact with you, it will be through one of these brands; however, they all fall within URBSIDE CONNECT AND PLANNING LTD.

International Coverage and Variation

URBSIDE CONNECT AND PLANNING LTD operates in over 4 countries, each with varying data protection laws. This Privacy Policy applies to all URBSIDE CONNECT AND PLANNING LTD businesses worldwide, except to the extent a country-specific requirement supplements the policy.

To Update Your Marketing Preferences

To update your personal information or marketing preferences, contact our Divisional Marketing teams listed below.

• For URBSIDE Connect: integrity@urbsideconnect.com
• For URBSIDE Markets: markets@urbsideconnect.com
• For URBSIDE Tech: tech@urbsideconnect.com

For data privacy queries or complaints, you can address them to the URBSIDE CONNECT AND PLANNING LTD Privacy team via our online privacy form.

This section describes what personal information we may collect from you when you use our products and services, and what other personal information we may receive from other sources.

In this Privacy Policy, personal information refers to the types of personal information that may be collected and used, including:

• Contact details such as name, email address, postal address, and telephone number
• Educational, nationality, and professional information
• Demographic information such as gender and birth date
• Usernames and passwords
• Payment information, such as a credit or debit card number or bank account details
• Comments, feedback, ratings, posts, and other content submitted, including survey information
• Interests and communication preferences, including marketing permissions where appropriate
• Location information, such as provided through a mobile app and Bluetooth beacons
• Images, including photographs and video footage (e.g., via CCTV or cameras in our mobile apps), or where we require a photograph on an event badge for security purposes
• Audio notes, such as via our mobile apps
• Information verifying your identity such as passport details to comply with legal obligations in certain countries and to provide visa invitation letters where requested
• IP address, website, and communication usage information, such as correspondence and details of your use of our website and services obtained through cookies or other tracking technologies
• Name of the hotel when attending one of our events

Categories of People

This personal information relates to the following categories of people:

• Prospects, customer contacts, subscribers, and users in respect of our services and products
• Visitors, sponsors, exhibitors, and speakers at our events
• Professionals featured in digital and print products, such as senior executive details made available through intelligence products, research, and publications
• Authors, editors, and reviewers in respect of our publications
• Contacts of our service providers and business partners

We may collect this information directly from you when you register for an event or engage with our services and/or platforms. We may also collect this information from third-party partners and public sources to the extent permitted by applicable data protection law. In some cases, the data we collect from third parties is provided in a de-identified form, and we are only able to connect it to you if, and when, you enter your email address on one of the URBSIDE CONNECT AND PLANNING LTD sites.

Sensitive Personal Information

If collecting or storing your sensitive personal information (e.g., information relating to health, disability status, or religious beliefs) to facilitate your attendance at one of our events, we will typically ask for your explicit consent. However, there are some limited situations where this will not occur, such as if you have a serious accident. In such cases, we will ensure your privacy rights are protected.

Data Collected by Third Parties at Our Events

In some cases, third parties attending our events may collect information about you, for example, by taking a photograph of your business card on one of our event mobile apps or by scanning your visitor badge. URBSIDE CONNECT AND PLANNING LTD is not the data controller of this data, cannot access the data, and is not responsible for third-party use. For further information, please see any relevant third-party privacy policies or the applicable terms of use for the relevant app.

Aggregated or Anonymised Personal Information

We may create anonymous or aggregated data from personal information we receive about you and other individuals. Anonymous data might include statistical data or analytics information, and we may share this with third-party customers.

In certain instances, your employer or another organization may provide you with access to our services. In those cases, your employer will only receive aggregate information, and not personal information about your engagement with our services. For example, we may share that a majority of employees registered with us have fulfilled a certain certification course; however, we will not provide employers with information about which of their employees fulfilled a particular course or which employees are open to recruitment opportunities. We do, however, reserve the right to alert your employer or other organization to your having been banned from our services, following a breach of our Terms of Service or community standards (i.e., egregious harassment of another member, repeated instances of fraud, etc.).

Children’s Personal Information

Our services and products are directed at business professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it. If children’s data is collected, this is only via direct input from parents, guardians, or teachers, and its usage is protected by clear license terms aligned with applicable laws.

If you have made an enquiry about us or our products or services, either online or over the phone, your personal information will be used to respond to the enquiry or to take other steps at your request, prior to you entering into a contract with us.

If you have purchased or registered for one of our products or services, including on a trial basis, we will use your personal information, including bank or card details, to provide you with the product or service, communicate with you about it, handle payments and recover any debts.

Call monitoring for training and quality monitoring purposes.

Where one of our sales representatives speaks to you over the phone, the calls are recorded for training and monitoring purposes.

To include professional information in our products and consulting services.

If your professional personal information is relevant to our products and is freely available through public sources, such as a website related to your work or profession, listed directories, press releases, industry publications, or if you provide it to us, to the extent permitted by applicable data protection laws, we may use such personal information in the products we provide to customers, for example in subscription products, research, industry analysis and insights. We may also check your information against the information listed on available databases, to identify and verify your professional status.

If you make an enquiry or engage us to provide consulting services or research/analysis, we will collect information such as your name, country, job title, company information or academic affiliation, postal address, e-mail address and telephone number. We will use your personal information to respond to the enquiry or to fulfil consulting services.

For event and exhibition management

If you participate in one of our events as a speaker, sponsor, exhibitor or attendee, your personal information will be used in connection with the running of the event, to handle payments and recover debts. This includes our legitimate business interests in carrying out logistic, administrative and analytics activities, to ensure our events run smoothly and so that we can offer an improved experience for our customers.

We may also use your personal information to maintain databases that allow us to assess your qualities as a speaker or sponsor/exhibitor, promote events and encourage further engagement at our events, and to request references in certain circumstances.

Where we have your consent to do so, we may share your personal information with exhibitors at the event you are going to attend, so that they can contact you in advance and arrange to meet with you during the event.

In addition, photos and videos are taken at our events, which may feature attendees, speakers, sponsors or exhibitors. Where we have taken photos and videos at our events that feature you as an attendee, sponsor or exhibitor, to the extent permitted by applicable data protection laws, those photos and videos may be used for promotional purposes. Third parties may also take photographs at our events, for example to maintain a record of stands or exhibitors they have visited. We are not responsible for the collection or use of images taken by third parties.

Where events and exhibitions use badge scanning technology, your personal information will be used to identify you at certain access points, such as to access VIP areas, seminars, entry and exit in other areas of the event. This will provide certain location information. Badges cannot be read remotely.

The personal information obtained from badge scanning will be used for access control, security and analysing visitor traffic with a view to improving the event experience for visitors and others. We may also use de-identified image data taken from cameras and/or location data collected via a mobile phone app and Bluetooth beacons to analyse visitor traffic and/or to assess attendance at particular seminars or presentations. This data may be shared with the relevant exhibitors.

You can also allow your badge to be scanned by event exhibitors. When you do so your contact details will be shared with the relevant exhibitor and used in accordance with applicable data protection laws, the exhibitor’s privacy policy and any other notices or consents you are provided with or given at the event.

Where we are hosting and managing a virtual exhibition or event, Informa (and any third party platform provider acting on our behalf) will use your personal information provided during the registration process to host and manage this digital event; and also for analyzing visitor interactions and traffic with a view to improving the event experience for visitors and provide you with a personalized experience.

When you enter virtual spaces, zones or rooms such as an exhibition booth, your personal information may be shared with the sponsor and exhibitor to allow them to engage with you subject to the attendee privacy notice you may have been provided during the registration and login process.

For our Publishing Services.

If you publish work with us, your personal information, including the personal information of any named representative or beneficiary, is used in connection with the dissemination and promotion of your published work, and fulfilment of any contractual obligations, as is necessary for the purposes of our legitimate interests as a commercial organisation. Your name and affiliation will be published as part of authored work. Personal information is also used to handle payments or for other purposes, as is necessary to perform the contract entered into with us.

In addition, we sometimes take photos and videos at events associated with your published work. Where photos and videos are taken at our events that feature you as an author, we may use those photos and videos for promotional purposes.

For marketing.

We may use your personal information to send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to market to you. The opportunity to opt out of future marketing will always be provided, and you have the right to amend your marketing preferences at any time (see Your Rights section).

In some circumstances, where we have a lawful basis and you have provided your mobile telephone number, we may send marketing SMS/text messages or call you for marketing purposes, in accordance with applicable local laws. We may also send postal mailings with information on new products and events, where we have a lawful basis to do so and you have provided us with your postal address.

Many of our events and products are co-branded or sponsored by third party exhibitors or sponsors. We may share your details with these third party partners. Where this happens, a clear notice will be provided, that gives the opportunity to opt out or opt in to such sharing as required by applicable data protection laws. The third party partner’s use of your details will be in accordance with the notice provided and its privacy policy, and is not covered by this Privacy Policy.

For gamification.

Gamification describes the incentivization of user’s engagement in non-game contexts and activities by using game-style mechanics. Gamification leverages a user’s natural tendencies for competition and achievement by rewarding a user for performing and repeating a specific action (e.g., sign up for an event, view a conference agenda, tag a user in a photo).

When you download and use some of our mobile applications and interact with event-specific capabilities, we may collect information about your behavior (e.g., view an event guide, check out an event schedule, view attendee profile, send a message, add event session to your schedule) for the purposes of gamification. For each event-related activity that you perform within the mobile application, we will score your activity, compare and rank your activity with the activity information of other users. You are able to see this scoring information and to grant permission to others to see, share, edit, copy, and download that content based on your select settings.

Additionally, some of the gamification features of the mobile application services display some or all your profile information to other mobile application users when you share or interact with specific content. For example, when you add a session to your schedule, we display your profile picture and name next to the session so that other users with access to the session can see who the other attendees are. You are able to control this sharing via your settings and you may also opt out of gamification at any time.

For our client-facing marketing services.

We will combine the personal information that they collect from you, including much of the information in the “what we collect” section above, with personal data collected from certain trusted third party sources and use this information to create profiles in order to determine your/your company’s commercial interests.

For example, we will collate the information you provide as part of your registration for events, information you generate in connection with your attendance at events, information obtained by us using first party cookies and tracking technology on our websites and apps and certain information we obtain from third parties (such as data providers) to analyse, segment and determine which marketing segments you fall within.

This information can then be used by, or for the benefit of, our clients in different ways as part of our marketing service offering to enable these clients to undertake tailored and targeted advertising campaigns. Our clients can present individuals with information about products and services that our clients think will be of interest to them via various channels based on the marketing segments we have developed and allocated individuals to. In many cases these advertising campaigns are run by us on behalf of clients without us ever sharing any personal data with the relevant clients (including via marketing emails, and social media channels and our advertising partners who facilitate advertising on third party sites). In other cases, we may provide to clients information that the client is unable to use to identify you in order for them to instigate their own marketing campaigns. In all cases, our activities are undertaken to the extent permitted by applicable law. These activities are undertaken based on individuals’ marketing consents. Therefore, if you have exercised your rights to opt out of email marketing, you will not be marketed to in connection with the marketing services we provide to clients via any channel.

The activities that we, and our third party partners, undertake may entail automated and machine learning-based processing of data to analyse or predict behaviours and preferences (e.g. interests in certain content, services and/or at events). The algorithm will identify companies and individuals with similar characteristics to companies and individuals that we know are interested in certain services, generating a similarity score for those clients. We will then enrich the information we hold about companies and individuals and send advertising to prospects based on this analysis.

In social media

We may use your personal information to undertake advertising campaigns on social media platforms such as LinkedIn, Instagram and Facebook in order to provide information about upcoming events or new products and to ensure you only receive relevant advertising about our products and services. We may share your personal information with social media platforms so that you see advertising about our, or our partners’, products and services that we think you will be interested in when you interact with the relevant social media platform. We may also share your personal information with social media platforms to help us present relevant advertising to individuals who the social media platforms determine are likely to have similar interests to you.

We maintain presences on social media platforms, through our company and brand pages. We collect personal information when you interact with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages.

The output of such information may be provided to us (usually for statistical purposes to see how users interact with our content on social media platforms). The social media platforms are responsible for how they handle your personal information and information about how these social media platforms collect and use your personal information (and how they use cookies and other technologies, including instructions on how you can disable these) can usually be found in their respective privacy policies and cookies policies on their respective websites. For customer and prospects management (including analytics and product management)

For surveys

We may use your personal information to undertake research surveys for ourselves or on behalf of a third party. This includes your contact information, pseudonymised demographic information and any feedback or answers you provide. Surveys may be carried out digitally or face-to-face.

For customer and prospects management (including analytics and product management)

The personal information held about you, combined with other personal information legitimately obtained and shared with us by third parties or publicly available data, may be used to better understand our customers and their preferences and to improve the products and services delivered. This may include automated profiling and campaign management techniques.

Data may also be used in advertising campaigns on social media platforms such as LinkedIn, Instagram and Facebook in order to provide information about upcoming events or new products and to ensure you only receive relevant advertising about our products and services as described above.

For mobile applications and website analytics

We may combine visitor session information or other information collected through tracking technologies, whether you are logged in or not, with personally identifiable information to understand and analyse your online experiences, improve the efficiency and operation of our websites or services and determine which events, products and services are likely to be of interest to you.

Where you consent to the use of your location data, certain mobile applications may use location data to assist you to navigate around events and bring exhibitors’ and sponsors’ products to your attention whilst you are using the app.

Our marketing related emails contain a single, campaign-unique “web beacon pixel” to tell us whether emails are opened, and combined with other technology, to verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email.

Where you subscribe to an online service, the accompanying emails similarly include a pixel. We track interaction with these emails and our online services to validate attendance for accreditation purposes, to help determine which information is of interest to you and to customise the advertisements seen on our sites.

If you do not wish the pixel to be downloaded to your device, you should choose not to click links that we send or to opt out of email marketing or online events. This information may be connected to your personal identity.

While we strive to offer choice when using our website and mobile applications, we do not promise that we will be able to receive or honor web browser Do Not Track signals.

Within online membership communities, bulletin boards and chat areas

You may choose to participate in online membership communities on our sites that allow you to create and publish a profile and other personal information. These communities may provide privacy controls that allow choice in how much of your profile and other information to make public or to share with others within the community. Some platforms also provide membership of wider communities within your industry.

Privacy controls are usually found on the page on which you edit your profile, and each individual is responsible for understanding how those controls work, including default settings, and choosing how the information provided is shared and protected. By participating in these online membership communities, other members of the community may be able to view some of your personal information and you may be contacted by other participants using the information provided.

When you disclose personal information on any public community boards or chat areas on such websites, your personal information can be collected and used by anyone who views that board or area. This may result in unsolicited messages from other participants or other parties, which are outside of our control or responsibility.

However, where you engage with us in customer enquiry chat areas, this is private and we will use any information provided to help recommend products and/or assist with confirming any order you wish to place.

For enquiries and complaints

Any personal information provided on the Contact Us page will be used only to provide a response, find a resolution to the complaint or to service the request or enquiry made. The information provided will not be added to the marketing or customer prospect databases of Informa’s operating divisions.

For news alerts

The information collected when you sign up for news alerts is used only to provide that service, and to understand the background and interests of our subscriber list.

In providing the service we gather statistics about how many emails are opened, using industry standard technologies including image downloads. This is to help us monitor and improve the news alerts service and information is collected and analysed at an aggregate level only.

With your permission, from time-to-time Informa may use your registration details to contact you about the news alerts service. You can unsubscribe from the service at any time using links provided within our emails.

In automated decision-making, including profiling

We use fully automated algorithm-based technologies to personalise dynamic web content based on your explicit and/or implicit interests. General profiling, such as segmentation, is carried out for the purpose of providing a more relevant experience. Additionally, in our publishing business it may be used where your answers to an application to receive a sample inspection copy of a textbook determines whether the request is granted or is implemented in certain cases, to ensure we deliver a timely and reliable service to customers. Automated decision making is never used in any way that produces a legal or similarly significant effect.

When we use these techniques, we use measures to avoid legally discriminatory biases and inaccuracies. These automated processes may result in different content being shown to you.

For fulfilment of our legal obligations including anti-fraud measures and screening

It is industry standard for companies to access and use certain personal information to prevent fraud and other crimes, as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

To ensure we comply with international trade sanction laws and regulations, where appropriate customers, vendors and suppliers are screened against applicable sanctions lists.

We may also collect categories of personal information required by local law in order to obtain an event licence or to respond to queries or requests made by law enforcement.

At URBSIDE CONNECT AND PLANNING LTD, we recognize the importance of protecting and managing personal information. Your personal information will be treated with the utmost care and security. This section outlines some of the security measures we have in place.

We use a variety of physical and technical measures to safeguard personal information and prevent unauthorized access, use, or disclosure. Electronic data and databases are stored on secure computer systems, and access to information is controlled both physically and electronically. Our team receives regular data protection training, and we have implemented comprehensive security and data protection policies that all employees must follow when handling personal information.

While we take all reasonable steps to ensure that personal information is protected from unauthorized access, we cannot guarantee its security during transmission by you to our website or other services, as we do not control the transmission process. We use HTTPS (Hypertext Transfer Protocol Secure), where the communication protocol is encrypted via Transport Layer Security (TLS), ensuring secure communication over a computer network. Our website is accessed via HTTPS, represented by the lock icon in your web browser, confirming the transmission is secured by a certificate issued by an official security certificate authority to URBSIDE CONNECT AND PLANNING LTD.

This section explains our process around transferring personal information internationally.

Due to the international nature of our business and the technologies required, personal information may be accessed by our colleagues and third-party service providers from locations all around the world, whose data protection laws may not be as extensive as those in regions such as the European Union.

We put in place appropriate protection, including Standard Contractual Clauses where applicable, to ensure your personal information remains adequately protected and is treated in line with this policy and applicable data protection laws.

More information on our use of cookies can be found in our Cookie Policy.

A cookie is a small text file containing a unique identifier that is automatically placed on a user’s computer or other device when the user visits a website. For more information, please visit our Cookie Policy link on the bottom of the website page.

This section explains that third party links on our websites are subject to separate privacy practices.

This website contains links to other websites. We are not responsible for the privacy practices of these websites and do not accept any liability in connection with their content. We recommend reviewing the privacy policy of each third- party site linked from this website to determine its use of your personal information.

We will only retain personal information for as long as is necessary and as permitted by applicable laws.

We will retain personal information while we are using it, as described in the section above. We may continue to retain it after we have ceased such uses for certain legitimate business purposes. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honor your opt-out request. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.

The length of time for which we will retain your personal information will depend on the purposes for which we need to retain it. After we no longer need to retain your personal information, it will be deleted or securely destroyed.

This Section Explains Your Legal Rights in Relation to How We Process Your Personal Information Depending on Jurisdiction

URBSIDE CONNECT AND PLANNING LTD operates in countries with data protection laws that provide different rights to individuals regarding access, deletion, rectification, and limiting the processing of personal information. In most cases, the location of the URBSIDE CONNECT AND PLANNING LTD Controller will determine the rights you are entitled to.

The rights set out below apply regardless of where the URBSIDE CONNECT AND PLANNING LTD Controller is located. To understand the other rights you have, use the links for the country where the URBSIDE CONNECT AND PLANNING LTD Controller you engage with is located. Certain country-specific requirements apply to this section, which are listed in the country appendices.

To make a request, you can contact URBSIDE CONNECT AND PLANNING LTD’s Privacy Team via our online privacy form and submit a request here.

Please note that we update our Privacy Policy from time-to-time.

To keep up with changing legislation, best practice and changes in how we process personal information, we may revise this Privacy Policy at any time. Depending on the nature of the changes, we may update you via email if we have your personal information; or we may update the Policy without notice by posting a revised version on this website. To stay up to date on any changes, check back periodically.